Sam Varghese Got It Wrong?

On the 10th of February I updated my original “Is Canonical becoming the new Microsoft?” post to make it clearer that what I was actually asking was about whether the company is becoming the next organisation that we love to hate because of the increasing level of criticism aimed at it and it’s flagship product Ubuntu.

Today, the 15th February, Sam Varghese has written about a conversation iTWire have had with Mark Shuttleworth regarding my original post. Unfortunately not only does he seem to have missed the point of that original post, but he also writes as though I was making an accusation or statement rather than asking a question:

“He was responding to queries from iTWire about a recent blog post that has claimed Canonical is becoming the new Microsoft.”

He goes on to list some of the points I made:

The blog post had listed a number of reasons why the writer thought Ubuntu was allegedly becoming the new Microsoft: the inclusion of Mono as a default; the creation of Ubuntu One, a proprietary software repository; removing the GIMP and other applications from Ubuntu; changing the default search engine to Yahoo!; discussion about what proprietary applications should be included in the Ubuntu repositories; and the appointment of Matt Asay as chief operating officer.

Please, let’s get this straight. I have noteworthy opinions on one or two of the points I mentioned, but that was not the point of the post. They were supposed to be taken as examples of a collection of decisions that are apparently, in various quarters, providing the fuel for an increase of criticism overall.

Personally I really am not bothered about the Gimp being removed (it is easy to install), nor OpenOffice.org from the UNR (I actually install the desktop edition on my netbook anyway), nor am I upset about Ubuntu One; it’s an interesting solution, I use it sometimes myself and I’m sure a Windows version will be most welcome by many around the globe. Neither am I bothered about the Yahoo search thing (If Canonical can get money from Microsoft then that’s just funny IMHO), and I was actually pleased about Matt Asay’s appointment; he will bring a wealth of commercial experience, a good dose of much needed sales & marketing skills to the operation and I’m sure much more besides.

Sam also didn’t mention any of this from my original post:

I really like Ubuntu. I use it everywhere, I help in the Ubuntu-uk irc channel when I can and we [our company] promote Ubuntu to our customers and I [as an individual] to friends and family.

What concerns me is not any particular item in the list above: some I care about, others I do not; as I am sure many of you will do too. It is the increasing volume of criticism and vitriol as a whole. It is getting louder. This, I believe, is indicative of a turning tide that, if we are not careful, will result in Ubuntu losing popularity and more of the FOSS community exercising it’s freedom.

I did not claim Canonical was becoming the new Microsoft. I asked if it might be. I also (admittedly not very clearly on my first pass) was interested in the reasons why Canonical/Ubuntu is getting more criticism directed at it at a time when it is becoming more successful and more important and was hoping to solicit some ideas and opinion as to how we could stop that increasing criticism and prevent what seems to be a fairly common occurrence with big and successful companies; we are even seeing it with Google now. Ubuntu/Canonical is built on very different principles to traditional commercial enterprises, so could we, as the community, come up with any ideas to prevent the “love-to-hate” syndrome?

I don’t read iTWire much. I only noticed this post from Sam as I had a couple of referred clicks to this blog today and was interested in where they were coming from.

Sam, your article paints me with a brush which I do not believe to be fair or accurate.

Thunderbird 3 on a netbook?

I’ve been discussing the layout of the forthcoming TB3 release on their mailing list recently.

Since I installed it on my new Asus 1008HA on top of the Ubuntu Karmic Alpha build I’m having a bit of an issue with the [relatively] huge size of the header panel for messages. According to a quick measurement in the Gimp, the header is using 137px of vertical space. Netbooks typically have a 1024x600px resolution, some are even smaller. 137px represents almost 23% of the available vertical space.

TB3 Classic View

TB3 Classic View


Here’s a screenshot showing the typical layout I prefer clearly showing the space required by the header. Note that I also have the Calendar plugin Lightning installed too.

There used to be a “compact header” layout that took up much less space but allowed you to see more of the information if needed. But for reasons I do not understand that has been dropped from the current builds which seems a bit of a shame to me. The size of the header is making TB3 quite difficult to use on the increasingly popular and common ultra-portable devices. I am assuming this will be same if you are using another operating system too.

It was suggested that I try one of the other “views” or layouts that you can choose in TB and provide some screenshots too. Here you go then:

TB3 in the Wide View layout

TB3 in the Wide View layout


TB3 in the Vertical layout

TB3 in the Vertical layout


TB3 Vertical layout with the Today Pane removed

TB3 Vertical layout with the Today Pane removed

As you can see, the header impacts the available message body considerably in all layouts. One thing I realised though is these screenshots show a plain text email from a newsgroup reader. How about another common type of email then? HTML…

TB3 Classic View HTML Email

TB3 Classic View HTML Email


TB3 Wide View HTML Email

TB3 Wide View HTML Email


TB3 Vertical View HTML Email

TB3 Vertical View HTML Email

I find these images even more telling. Note how there is virtually no working space in the Classic View to determine if the mail is one you want to allow images to be loaded. I don’t think the Vertical view works at all and even the Wide View which is probably the most usable of the three seems to just draw your attention to the header and not to the message itself.

I also notice that there is a rather silly bit of wastage to do with the Calendar and Tasks buttons (underneath the search box). Why can’t they appear alongside the rest of the main toolbar? If you have multiple tabs accessible then I can see why we need the row to hold the tabs, But when there isn’t a tab open, is it really necessary? Whatever the case, I see no reason why the Lightning buttons need to have their own toolbar. That’s just waste and unintuitive. I’d expect those buttons to be with the others, not out on their own like that.

I will post a link to this blog page on the mozilla.dev.apps.thunderbird mailing list for all to see and hopefully comment.

Don’t get me wrong though. I really like Thunderbird. I have a strong preference to it over Evolution. Whenever I have tried Evolution I’ve found it difficult to use (in the sense it isn’t obvious), and it failed to work with our CalDAV calendars which was a known and long standing bug (I am not sure if this is still the case). It also didn’t feel as stable as TB, and considering I regularly use Alphas or nightly builds of Thunderbird and Lightning that is saying something. There is also a bug that has been open since 2004 with the title “Evolution is unusable in 800×600 or 1024×768”. It has seemingly received little attention since it was reported 5 years ago.

A recent post to the bug above pointed me to a blog post by Srini Ragavan discussing a new development going on for Evolution specifically to create a UI that is better suited to small resolution displays called Anjal.

Anjal looks to be a very interesting development and one I will be following closely. If Evolution gets to be as easy to use and as polished as I feel about Thunderbird, then I might well end up giving it a try again.

Pressure Mounts on Windows Tax? [Update]

I wonder…

Since I wrote about getting the Windows license fee refunded on my Asus 1008HA netbook here in the UK, there have been more examples where individuals have had some success.

First we had a story on slashdot in the USA that seemed to be inspired by my own:

Today Amazon credited my card with $65.45. After ordering an Eee PC 1005 HA from amazon.com, I asked them for a refund for the cost of Windows XP via the ‘Contact us’ form. At first they told me to cancel any items on my order that I wanted a refund for, but after I explained that XP was pre-installed on the machine they got it. They asked what the cost of the OS was, and I answered that I had no idea but that Amazon UK refunded £40.00. Within a few hours I got a response saying ‘I’ve requested a refund of $65.45 to your Visa card.’

Then we had some tales of difficulty in getting the refund from Amazon and Ebuyer, although I guess they will capitulate in the end as it seems the law is on our side:

If the retailer is awkward, then the way to a refund is avoid the trap of following the instructions in the EULA. Instead you request that the retailer replace the software with a version that isn’t ‘faulty’ (ie doesn’t have the additional terms and conditions imposed). You didn’t agree to them when you purchased the item and therefore they don’t form part of the contract of sale with the retailer.

The Sale and Supply of Goods to Consumers Regulations 2002 requires that the retailer replace the faulty item, or if that is impossible provide you with a refund. The Sale of Goods Act gives you the right to partially reject items. Essentially you assert your ’statutory rights’.

Simos Xenitellis writes about trying to acquire a machine sans Windows Tax. And finds a few locations. I note that the first comment to his post is suggesting he visit our own site http://nakedcomputers.org for more bare-metal suppliers.

It is very difficult to buy a computer without Windows (that is, to buy it with either Linux, FreeDOS or no OS) in the European market.

Why would you want to buy a laptop without pre-installed Windows?

1. Because you are simply not going to use Windows (for example, you plan to use a Linux distribution)
2. Because your school has an Developer Academic Alliance (formerly MSDN AA) with Microsoft and they provide the Windows software for you
3. Because your organisation has a company-wide agreement for Microsoft software, and you do not wish to pay twice for Windows.
4. Because you somehow have a Windows license or Windows package installation box already.

Sadly, when talking to the sales personnel of a manufacturer, it might look an easier strategy to just mention points 2 or 3. There is already some prior knowledge with the sales personnel that large organisations do not need the pre-installed Windows software.

And then we have Venkat Raghavan who has just bought an Asus 1005HA, again from Amazon, inspired by the earlier mentioned Slashdot article, and with not too much trouble has managed to get the Windows Tax refunded:

I’ve been a linux user for quite a while now. I looked to buy a netbook without Windows on it, but due to market conditions, that did not seem possible.

Based on this slashdot article, I went ahead and ordered the same item. (see my report on it here)

The first conversation was over the phone, which did not get me anywhere.

I had better luck over email. They offered me a refund of 10% on the price of the netbook, along with keeping Windows on it.

I however, asked again pointing to the slashdot article and after that they refunded me the price of Windows XP according to the article: $65.45

Thank you amazon for being so awesome!

That’s great. Congratulations on your perseverance and success.

Venkat also describes his experiences installing Ubuntu Netbook Remix and subsequently eeebuntu on his new machine here.

To wrap up this quick post, there is this very interesting news story/rumour about Asus being reported currently, I wonder if the message is finally getting through?

Awesome news from Engadget about the open source future of the next generation of Eee PCs. Their ‘spies’ have uncovered information that the first Moblin-running Eee netbooks will be in stores come October. Asus, the Eee PC manufacturer, is apparently considering making open source OSes an option for all their netbooks in the future.

Please keep up the pressure dear readers. If you buy a computer where you do not “need” a Windows license, for whatever reason (see Simos’ suggestions for 4 of them above) then make sure you contact your supplier and request a refund. By all means use links and reports gathered around the ‘net to support your claim.

Hmmm, I think feel a new website idea brewing….

[Update]

We just received a comment on our “Please Sell us some Laptops” post from Claudio about how he got a refund from Dell in Belgium very easily:

I installed Ubuntu on the machine. Everything worked out of the box (a firmware update was needed to speed up the Intel Wifi) and I was a happy customer. Because I don’t use the pre-installed Windows partition, I sent a polite e-mail to Dell requesting a refund for the license of Microsoft Windows and Works. I just stressed I was a happy customer (I am) and didn’t want to return the laptop. I didn’t accept the EULA and asked for an address to send the Windows restore DVDs.

The answer was fast and professional:

Thank you for contacting Dell online customer service.

We will not be collecting the software CD’s from you, but would arrange for the amount to be refunded back to your account.

Please allow 5-7 business days for the amount to get reflected on your account.

And indeed, a few days later € 96,78 was added to my credit card. That’s what I call a customer service WIN.

Thanks.

Asus 1008HA with Ubuntu 9.10 Karmic Koala Alpha2

Following my earlier post about getting the Microsoft Tax on the Asus netbook refunded very efficiently and painlessly by Amazon, I’ve been doing a little reading, formatting, re-partitioning, installing and updating.

The newest PC in The Open Sourcerer’s household is now duly christened, cleansed and freed from proprietary software hell and will, from this moment forth, be known as Magrat. All our machines are named after characters from the Discworld novels by Terry Pratchett.

I thought I’d take a quick screenshot:

magrat running Ubuntu 9.10.

magrat running Ubuntu 9.10.

That’s me being filmed by the built-in webcam and I have printed a list of the disk partitions showing that there are now no NTFS or FAT left. The fourth partition was already on the disk and is for Asus’ “Boot Booster” utility which, from what I can tell simply dumps the BIOS and the results of some the POSTs into this partition and it causes the unit to get from power up to grub in about 1/2sec flat! So I thought I’d leave that one for now.

I re-partitioned the HDD to have a 15GB Ext4 partition for /, about 135GB for /home using ext3, and a 2GB swap partition.

Apart from a minor hiccup early on with the eth0 device disappearing, probably due to my incompetence rather than anything else, everything seems to be working as it should. The Wifi was detected, the screen looks great, the webcam, speakers and mic all work. I chose Karmic as the WiFi hardware for this netbook is a fairly recent addition to the Linux kernel and although it seems to be supported in the more recent Jaunty kernels, there still seemed to be some issues on various forums, whereas one contributor reported a perfect install using Karmic very recently.

So here’s the Asus Eee 1008HA PC running the regular Desktop version of Ubuntu Karmic Koala 9.10 Alpha 2 (I’ve removed several stickers from the area below the keyboard. These were telling me about some proprietary OS that I didn’t want in the first place):

Magrat in the flesh.

Magrat in the flesh.

I may well use the UNR (Ubuntu Netbook Remix) edition one day, but I do like having Compiz and multiple desktops around; something that doesn’t really “fit” with the UNR interface. But the cool thing is I have the freedom to choose…

For those interested in knowing more about the hardware of the Asus 1008HA, here’s the output of lshw, lspci -v, and dmidecode.

Getting your Microsoft Tax Refunded: 10/10 for Amazon UK! [Updated]

Yesterday I received a great prize from the people at Miserware for helping with the Beta trial of their power saving software for Linux computers; a new and very shiny Asus 1008HA netbook PC.

The PC itself looks brilliant and I can’t wait to use it. However, it is unfortunate that Asus seem to have been bought-off by Microsoft so they will no longer sell these devices with anything other than Windows software. Software that I for one have absolutely no intention of using.

Turning the machine on for the first time I was amazed at just how long it took for the first-time-run license window to appear. Anyway, it did eventually:

Windows XP EULA Screen

Windows XP EULA Screen

If you can read the text in the EULA on the left, the important bit states:

“If you do not agree to the terms of this EULA, you may not use or copy the SOFTWARE, and you should promptly contact Manufacturer for instructions on return of the unused product(s) for a refund in accordance with Manufacturer’s return policies.”

Do also take a look at the conditions imposed in the second box too (click the images for a big piccy). Basically it says you can’t change your mind once you have said yes and that they don’t actually provide any “warranty” anyway. What complete and utter claptrap. Why on earth do people continue to put up with this rubbish?

And so, when you say you do not want to accept their unfair and ridiculously one-sided licenses, you are told to turn of the machine. Fine. Suits me.

XP says turn off machine.

XP says turn off machine.

First off I thought I’d ask Amazon what the correct procedure is for requesting a refund. So I sent them an email from my Amazon account last night (at about 10:00pm):

Requesting procedure for license refund

Requesting procedure for license refund

This morning I had one of those slightly annoying automated replies telling me that because the order wasn’t actually to do with my account (which is correct):

“For security reasons, we can only take action on an account when the request comes from the e-mail address related to that account. Hence we request you to contact us from relevant account.”

There were a couple of helpful links in the mail – one of which was to use if you found the email response hadn’t been helpful or resolved your issue. Clicking that took me to a page on Amazon’s site where I was invited to get them to call me. Within 20seconds or so I was talking to a real person (probably in Ireland from his accent). I explained that I didn’t want the Windows XP software and was intending to format the drive and install Linux (he seemed to understand exactly what I was talking about). He asked what version of Windows was on the computer, and then basically said ‘OK. We’ll refund the cost of the license to the buyer’. And that was it.

I should point out that the chap at Amazon also suggested that I check with Asus that removing the software might invalidate my warranty on the device. I have searched on Google and on Asus’ website and read the Warranty card that comes with the device. I couldn’t see anything that would indicate my warranty would be void if I change the software. I have mailed Asus to try and confirm it will be OK. [Update: I’ve just had a message back from Asus saying my Warranty will fine. They don’t “support” other operating systems but I can understand that completely] Frankly, it would be a pretty USELESS warranty for a computer if it became void by installing new software. But I am not a lawyer so don’t take my word for this and YMMV.

Within a minute or so of ending my phone call with Amazon a copy of an email to the Miserware account holder at Amazon dropped into my inbox.

Dear Melissa/ cc Alan

I have requested a refund to your payment card for this purchase in the amount of 40.00 GBP for this order, as Alan will not be using the Windows XP Software. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement…

Brilliant. I can’t really praise Amazon enough for that. It was easy, simple and no fuss.

I guess my only concern is that the cost of this refund might not get passed back to Asus. But at least the information is in the public domain on this blog. Also, I should think if Amazon had to do this more than occasionally they’d be asking some hard questions of Asus…

Now I need your help dear readers…
I am not yet sure what to put on this machine: Ubuntu Desktop, Ubuntu Netbook Remix, Cruchbang (which I have heard some good things about but not tried) or something else… Suggestions are more than welcome 🙂 I have plenty of choice! And I plan to use it!

And finally.

Come on Asus, you have some really nice products crying out for a proper operating system and it’s a real shame you have allowed yourself to be stitched-up by Microsoft. If you would like me to put you in touch with the guy responsible for OEMs at Canonical (Ubuntu) Just let me know. 🙂 I’m sure he’d be delighted to talk to you.

Is Microsoft ‘Buying-Off’ Linux Netbook Vendors? [Updated]

There seems to be something of a military campaign afoot. One that surely shows signs of desperation and anxiety on behalf of the instigator.

First we had Asus telling it’s potential customers that “It’s Better With Windows” using phraseology such as:

“Windows helps you easily get online and connect to your devices and services – without dealing with an unfamiliar environment or major compatibility issues.”

And now we hear that PC World (IMHO probably the worst place to buy a PC or get technical advice anywhere in the UK) are dropping Linux netbooks too. And why?

… because Windows makes it easier to share content, and provides customers with a simpler, more familiar computing experience on the move,

Share content huh? Does Ubuntu (or any other Linux distro of choice) work with Facebook, Twitter, Flickr, Google Apps, or anywhere else where we “share” content? Does email work? Does OpenOffice.org allow me to share stuff with those unfortunate enough to have spent hundreds of pounds on another Office suite? (Hint: The answer is Yes.)

Simpler… Hmmm, I wonder how much truth there is in this? How hard is it to install software on [say] Ubuntu vs Windows. Wander over here and take a look. (It’s pretty funny really).

familiar – Well, OK I’ll give them that. But I could make Ubuntu blue and have big child-like buttons if I really wanted to. Other than that though – what’s the big deal? I have a mouse, keyboard, screen. Yep, check. I move the mouse and click (or double click) on things and I type stuff. Yep. Check. Ahh no I’ve got it. The familiarity is with the dear old BSOD. Now I don’t get that. In fact my PC doesn’t really crash at all. It doesn’t need defragging (whatever that is), it doesn’t need disinfecting, it doesn’t require frequent re-builds because it gets so slooooooooow after a few months of use. Now I see. That’s what users want and are familiar with.

And how about all those Drivers we have to install and update and search the ‘net for? Hey? Drivers? What are they?

And how often do you update your Anti-virus software? You do have AV software don’t you? Oh of course, sorry I forgot. Nope. Viruses are not really much of an issue with a proper operating system. Take a look at the Wildlist.org (the list of “Active” computer viruses) All 451 from March this year target the Win32 API.

And how about all those strange licenses that many people don’t read, but that “protect” you from doing something illegal – like helping your neighbour perhaps?

This whole thing reminds me of the stupid and cringe-worthy adverts you see in the press where Vendor X says that they “Recommend Proprietary OS Home Premium”. Do they hell. Do you think they really believe that? Or do you think they have been given incentives to say so? I often wonder if there could be a case here with the Trades Description Act (if that still exists). IANAL so don’t really know but it seems as though many vendors’ adverts are not being totally honest when they make these recommendations. It’s bloody obvious they are being paid in some form or another to say that.

So, it seems to me that Microsoft are getting a bit fed up with all these really cool little netbooks running Ubuntu or Android or something else that isn’t Windows. They have very deep pockets and can afford to buy off some of the people some of the time. But I do not think they can afford to buy everyone all of the time and some vendors probably have a bit more integrity in the first place.

I suggest that you shop around and – even if you buy a PC with Windows for some weird reason – you go to a vendor or supplier who has not been bought off. At least you can have some level of trust in them.

Of course, you could always visit Naked Computers.org and find a vendor that will sell you a computer without an operating system at all. You can then install Ubuntu or something else on it. You almost certainly have a legal CD of XP lying around somewhere. I have several and don’t even use it anymore, so why should I be forced to buy more of their crap, unsafe, bug-ridden software?

Phew. Well. I’m glad I got that off my chest.

[UPDATE] How coincidental is this? Asus, suddenly pull their Android netbook and can’t really say anything about it…

A day after an Asus Eee PC running Google’s Android operating system was shown at Computex Taipei, top executives from the company said the project will be put on the backburner. …

… “Frankly speaking, the first question, I would like to apologise that, if you look at Asus booth we’ve decided not to display this product,” he said. “I think you may have seen the devices on Qualcomm’s booth but actually, I think this is a company decision so far we would not like to show this device. That’s what I can tell you so far. I would like to apologise for that.”

He declined further comment on the subject.

Yeah right. Of course he did.