Getting your Microsoft Tax Refunded: 10/10 for Amazon UK! [Updated]
Yesterday I received a great prize from the people at Miserware for helping with the Beta trial of their power saving software for Linux computers; a new and very shiny Asus 1008HA netbook PC.
The PC itself looks brilliant and I can’t wait to use it. However, it is unfortunate that Asus seem to have been bought-off by Microsoft so they will no longer sell these devices with anything other than Windows software. Software that I for one have absolutely no intention of using.
Turning the machine on for the first time I was amazed at just how long it took for the first-time-run license window to appear. Anyway, it did eventually:
If you can read the text in the EULA on the left, the important bit states:
“If you do not agree to the terms of this EULA, you may not use or copy the SOFTWARE, and you should promptly contact Manufacturer for instructions on return of the unused product(s) for a refund in accordance with Manufacturer’s return policies.”
Do also take a look at the conditions imposed in the second box too (click the images for a big piccy). Basically it says you can’t change your mind once you have said yes and that they don’t actually provide any “warranty” anyway. What complete and utter claptrap. Why on earth do people continue to put up with this rubbish?
And so, when you say you do not want to accept their unfair and ridiculously one-sided licenses, you are told to turn of the machine. Fine. Suits me.
First off I thought I’d ask Amazon what the correct procedure is for requesting a refund. So I sent them an email from my Amazon account last night (at about 10:00pm):
This morning I had one of those slightly annoying automated replies telling me that because the order wasn’t actually to do with my account (which is correct):
“For security reasons, we can only take action on an account when the request comes from the e-mail address related to that account. Hence we request you to contact us from relevant account.”
There were a couple of helpful links in the mail – one of which was to use if you found the email response hadn’t been helpful or resolved your issue. Clicking that took me to a page on Amazon’s site where I was invited to get them to call me. Within 20seconds or so I was talking to a real person (probably in Ireland from his accent). I explained that I didn’t want the Windows XP software and was intending to format the drive and install Linux (he seemed to understand exactly what I was talking about). He asked what version of Windows was on the computer, and then basically said ‘OK. We’ll refund the cost of the license to the buyer’. And that was it.
I should point out that the chap at Amazon also suggested that I check with Asus that removing the software might invalidate my warranty on the device. I have searched on Google and on Asus’ website and read the Warranty card that comes with the device. I couldn’t see anything that would indicate my warranty would be void if I change the software. I have mailed Asus to try and confirm it will be OK. [Update: I’ve just had a message back from Asus saying my Warranty will fine. They don’t “support” other operating systems but I can understand that completely] Frankly, it would be a pretty USELESS warranty for a computer if it became void by installing new software. But I am not a lawyer so don’t take my word for this and YMMV.
Within a minute or so of ending my phone call with Amazon a copy of an email to the Miserware account holder at Amazon dropped into my inbox.
Dear Melissa/ cc Alan
I have requested a refund to your payment card for this purchase in the amount of 40.00 GBP for this order, as Alan will not be using the Windows XP Software. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement…
Brilliant. I can’t really praise Amazon enough for that. It was easy, simple and no fuss.
I guess my only concern is that the cost of this refund might not get passed back to Asus. But at least the information is in the public domain on this blog. Also, I should think if Amazon had to do this more than occasionally they’d be asking some hard questions of Asus…
Now I need your help dear readers…
I am not yet sure what to put on this machine: Ubuntu Desktop, Ubuntu Netbook Remix, Cruchbang (which I have heard some good things about but not tried) or something else… Suggestions are more than welcome 🙂 I have plenty of choice! And I plan to use it!
And finally.
Come on Asus, you have some really nice products crying out for a proper operating system and it’s a real shame you have allowed yourself to be stitched-up by Microsoft. If you would like me to put you in touch with the guy responsible for OEMs at Canonical (Ubuntu) Just let me know. 🙂 I’m sure he’d be delighted to talk to you.
Is Microsoft ‘Buying-Off’ Linux Netbook Vendors? [Updated]
There seems to be something of a military campaign afoot. One that surely shows signs of desperation and anxiety on behalf of the instigator.
First we had Asus telling it’s potential customers that “It’s Better With Windows” using phraseology such as:
“Windows helps you easily get online and connect to your devices and services – without dealing with an unfamiliar environment or major compatibility issues.”
And now we hear that PC World (IMHO probably the worst place to buy a PC or get technical advice anywhere in the UK) are dropping Linux netbooks too. And why?
… because Windows makes it easier to share content, and provides customers with a simpler, more familiar computing experience on the move,
Share content huh? Does Ubuntu (or any other Linux distro of choice) work with Facebook, Twitter, Flickr, Google Apps, or anywhere else where we “share” content? Does email work? Does OpenOffice.org allow me to share stuff with those unfortunate enough to have spent hundreds of pounds on another Office suite? (Hint: The answer is Yes.)
Simpler… Hmmm, I wonder how much truth there is in this? How hard is it to install software on [say] Ubuntu vs Windows. Wander over here and take a look. (It’s pretty funny really).
familiar – Well, OK I’ll give them that. But I could make Ubuntu blue and have big child-like buttons if I really wanted to. Other than that though – what’s the big deal? I have a mouse, keyboard, screen. Yep, check. I move the mouse and click (or double click) on things and I type stuff. Yep. Check. Ahh no I’ve got it. The familiarity is with the dear old BSOD. Now I don’t get that. In fact my PC doesn’t really crash at all. It doesn’t need defragging (whatever that is), it doesn’t need disinfecting, it doesn’t require frequent re-builds because it gets so slooooooooow after a few months of use. Now I see. That’s what users want and are familiar with.
And how about all those Drivers we have to install and update and search the ‘net for? Hey? Drivers? What are they?
And how often do you update your Anti-virus software? You do have AV software don’t you? Oh of course, sorry I forgot. Nope. Viruses are not really much of an issue with a proper operating system. Take a look at the Wildlist.org (the list of “Active” computer viruses) All 451 from March this year target the Win32 API.
And how about all those strange licenses that many people don’t read, but that “protect” you from doing something illegal – like helping your neighbour perhaps?
This whole thing reminds me of the stupid and cringe-worthy adverts you see in the press where Vendor X says that they “Recommend Proprietary OS Home Premium”. Do they hell. Do you think they really believe that? Or do you think they have been given incentives to say so? I often wonder if there could be a case here with the Trades Description Act (if that still exists). IANAL so don’t really know but it seems as though many vendors’ adverts are not being totally honest when they make these recommendations. It’s bloody obvious they are being paid in some form or another to say that.
So, it seems to me that Microsoft are getting a bit fed up with all these really cool little netbooks running Ubuntu or Android or something else that isn’t Windows. They have very deep pockets and can afford to buy off some of the people some of the time. But I do not think they can afford to buy everyone all of the time and some vendors probably have a bit more integrity in the first place.
I suggest that you shop around and – even if you buy a PC with Windows for some weird reason – you go to a vendor or supplier who has not been bought off. At least you can have some level of trust in them.
Of course, you could always visit Naked Computers.org and find a vendor that will sell you a computer without an operating system at all. You can then install Ubuntu or something else on it. You almost certainly have a legal CD of XP lying around somewhere. I have several and don’t even use it anymore, so why should I be forced to buy more of their crap, unsafe, bug-ridden software?
Phew. Well. I’m glad I got that off my chest.
[UPDATE] How coincidental is this? Asus, suddenly pull their Android netbook and can’t really say anything about it…
A day after an Asus Eee PC running Google’s Android operating system was shown at Computex Taipei, top executives from the company said the project will be put on the backburner. …
… “Frankly speaking, the first question, I would like to apologise that, if you look at Asus booth we’ve decided not to display this product,” he said. “I think you may have seen the devices on Qualcomm’s booth but actually, I think this is a company decision so far we would not like to show this device. That’s what I can tell you so far. I would like to apologise for that.”
He declined further comment on the subject.
Yeah right. Of course he did.