Pressure Mounts on Windows Tax? [Update]
I wonder…
Since I wrote about getting the Windows license fee refunded on my Asus 1008HA netbook here in the UK, there have been more examples where individuals have had some success.
First we had a story on slashdot in the USA that seemed to be inspired by my own:
Today Amazon credited my card with $65.45. After ordering an Eee PC 1005 HA from amazon.com, I asked them for a refund for the cost of Windows XP via the ‘Contact us’ form. At first they told me to cancel any items on my order that I wanted a refund for, but after I explained that XP was pre-installed on the machine they got it. They asked what the cost of the OS was, and I answered that I had no idea but that Amazon UK refunded £40.00. Within a few hours I got a response saying ‘I’ve requested a refund of $65.45 to your Visa card.’
Then we had some tales of difficulty in getting the refund from Amazon and Ebuyer, although I guess they will capitulate in the end as it seems the law is on our side:
If the retailer is awkward, then the way to a refund is avoid the trap of following the instructions in the EULA. Instead you request that the retailer replace the software with a version that isn’t ‘faulty’ (ie doesn’t have the additional terms and conditions imposed). You didn’t agree to them when you purchased the item and therefore they don’t form part of the contract of sale with the retailer.
The Sale and Supply of Goods to Consumers Regulations 2002 requires that the retailer replace the faulty item, or if that is impossible provide you with a refund. The Sale of Goods Act gives you the right to partially reject items. Essentially you assert your ’statutory rights’.
Simos Xenitellis writes about trying to acquire a machine sans Windows Tax. And finds a few locations. I note that the first comment to his post is suggesting he visit our own site http://nakedcomputers.org for more bare-metal suppliers.
It is very difficult to buy a computer without Windows (that is, to buy it with either Linux, FreeDOS or no OS) in the European market.
Why would you want to buy a laptop without pre-installed Windows?
1. Because you are simply not going to use Windows (for example, you plan to use a Linux distribution)
2. Because your school has an Developer Academic Alliance (formerly MSDN AA) with Microsoft and they provide the Windows software for you
3. Because your organisation has a company-wide agreement for Microsoft software, and you do not wish to pay twice for Windows.
4. Because you somehow have a Windows license or Windows package installation box already.Sadly, when talking to the sales personnel of a manufacturer, it might look an easier strategy to just mention points 2 or 3. There is already some prior knowledge with the sales personnel that large organisations do not need the pre-installed Windows software.
And then we have Venkat Raghavan who has just bought an Asus 1005HA, again from Amazon, inspired by the earlier mentioned Slashdot article, and with not too much trouble has managed to get the Windows Tax refunded:
I’ve been a linux user for quite a while now. I looked to buy a netbook without Windows on it, but due to market conditions, that did not seem possible.
Based on this slashdot article, I went ahead and ordered the same item. (see my report on it here)
The first conversation was over the phone, which did not get me anywhere.
I had better luck over email. They offered me a refund of 10% on the price of the netbook, along with keeping Windows on it.
I however, asked again pointing to the slashdot article and after that they refunded me the price of Windows XP according to the article: $65.45
Thank you amazon for being so awesome!
That’s great. Congratulations on your perseverance and success.
Venkat also describes his experiences installing Ubuntu Netbook Remix and subsequently eeebuntu on his new machine here.
To wrap up this quick post, there is this very interesting news story/rumour about Asus being reported currently, I wonder if the message is finally getting through?
Awesome news from Engadget about the open source future of the next generation of Eee PCs. Their ‘spies’ have uncovered information that the first Moblin-running Eee netbooks will be in stores come October. Asus, the Eee PC manufacturer, is apparently considering making open source OSes an option for all their netbooks in the future.
Please keep up the pressure dear readers. If you buy a computer where you do not “need” a Windows license, for whatever reason (see Simos’ suggestions for 4 of them above) then make sure you contact your supplier and request a refund. By all means use links and reports gathered around the ‘net to support your claim.
Hmmm, I think feel a new website idea brewing….
[Update]
We just received a comment on our “Please Sell us some Laptops” post from Claudio about how he got a refund from Dell in Belgium very easily:
I installed Ubuntu on the machine. Everything worked out of the box (a firmware update was needed to speed up the Intel Wifi) and I was a happy customer. Because I don’t use the pre-installed Windows partition, I sent a polite e-mail to Dell requesting a refund for the license of Microsoft Windows and Works. I just stressed I was a happy customer (I am) and didn’t want to return the laptop. I didn’t accept the EULA and asked for an address to send the Windows restore DVDs.
The answer was fast and professional:
Thank you for contacting Dell online customer service.
We will not be collecting the software CD’s from you, but would arrange for the amount to be refunded back to your account.
Please allow 5-7 business days for the amount to get reflected on your account.
And indeed, a few days later € 96,78 was added to my credit card. That’s what I call a customer service WIN.
Thanks.
The Google Chrome Key
Back in 1995 something very odd happened. Microsoft released a new version of their operating system, jumping from version 3.x to version 95 which, as well as being a pretty innovative bit of version numbering, brought in a few other new things including the start menu. Now to get the start menu to work they pulled off an astonishing move and added a new key to computer keyboards, not just keyboards made by Microsoft (I am not even sure they did make them at the time) but keyboards made by all manufacturers. This key had a little windows advert on it and was called the Windows key. Quite how the competition regulators let this pass at the time and ever since is a mystery to me, but to this day if you go and buy a Logitech keyboard for your Ubuntu Linux desktop you will have a windows logo staring at you as you type like the eye of Sauron.
Keyboards without a windows key are few and far between. Here is a picture of one from ZaReason.
Todays announcement from Google that they are going to release an operating system may cause keyboard manufacturers to think about their little windows adverts a bit more carefully. Initially Google is targeting netbooks with integrated keyboards, presumably they won’t tolerate a windows logo on the keyboard. If and when the Chrome OS moves to a more desktop like platform will Google start pressing OEMs to add a Chrome key? Or will the key be neutralised to a more generic symbol that doesn’t advertise an operating system at all?
Google Chrome OS
This could be pretty big.
Google announced, in their own rather subtle way – via a blog post – their new Google Chrome OS. It’s quite exciting simply because it is from Google and what the objective of the OS is:
Speed, simplicity and security are the key aspects of Google Chrome OS. We’re designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web. And as we did for the Google Chrome browser, we are going back to the basics and completely redesigning the underlying security architecture of the OS so that users don’t have to deal with viruses, malware and security updates. It should just work.
For us Freedom lovers there’s good new too:
Google Chrome OS is an open source, lightweight operating system that will initially be targeted at netbooks. Later this year we will open-source its code, and netbooks running Google Chrome OS will be available for consumers in the second half of 2010…
… We have a lot of work to do, and we’re definitely going to need a lot of help from the open source community to accomplish this vision. We’re excited for what’s to come and we hope you are too. Stay tuned for more updates in the fall and have a great summer.
Techcrunch had a great headline on this announcement: Google Drops A Nuclear Bomb On Microsoft. And It’s Made of Chrome.
Here’s a quick thought that that headline inspired…
If Google are ultimately as successful in the OS space as they have been in the on-line space, then I can see some major investigations and calls from such places as Redmond for Google to be split into smaller entities. In a somewhat ironic repeat of what happened to AT&T back in the 70s.
Which isn’t necessarily a bad thing in my mind. Even though Google claim to “do no evil” a monopoly is a monopoly is a monopoly. This is early days and clearly we aren’t anywhere near there yet but they are growing fast and becoming even more ubiquitous than AT&T; which was essentially only a USA monopoly.
I’d love to hear other thoughts on this:
Do you care what happens?
Do you think it is too early in the morning and I should stay in bed rather than talk drivel?
Do you think Google Chrome OS is a non-entity?
Is Microsoft ‘Buying-Off’ Linux Netbook Vendors? [Updated]
There seems to be something of a military campaign afoot. One that surely shows signs of desperation and anxiety on behalf of the instigator.
First we had Asus telling it’s potential customers that “It’s Better With Windows” using phraseology such as:
“Windows helps you easily get online and connect to your devices and services – without dealing with an unfamiliar environment or major compatibility issues.”
And now we hear that PC World (IMHO probably the worst place to buy a PC or get technical advice anywhere in the UK) are dropping Linux netbooks too. And why?
… because Windows makes it easier to share content, and provides customers with a simpler, more familiar computing experience on the move,
Share content huh? Does Ubuntu (or any other Linux distro of choice) work with Facebook, Twitter, Flickr, Google Apps, or anywhere else where we “share” content? Does email work? Does OpenOffice.org allow me to share stuff with those unfortunate enough to have spent hundreds of pounds on another Office suite? (Hint: The answer is Yes.)
Simpler… Hmmm, I wonder how much truth there is in this? How hard is it to install software on [say] Ubuntu vs Windows. Wander over here and take a look. (It’s pretty funny really).
familiar – Well, OK I’ll give them that. But I could make Ubuntu blue and have big child-like buttons if I really wanted to. Other than that though – what’s the big deal? I have a mouse, keyboard, screen. Yep, check. I move the mouse and click (or double click) on things and I type stuff. Yep. Check. Ahh no I’ve got it. The familiarity is with the dear old BSOD. Now I don’t get that. In fact my PC doesn’t really crash at all. It doesn’t need defragging (whatever that is), it doesn’t need disinfecting, it doesn’t require frequent re-builds because it gets so slooooooooow after a few months of use. Now I see. That’s what users want and are familiar with.
And how about all those Drivers we have to install and update and search the ‘net for? Hey? Drivers? What are they?
And how often do you update your Anti-virus software? You do have AV software don’t you? Oh of course, sorry I forgot. Nope. Viruses are not really much of an issue with a proper operating system. Take a look at the Wildlist.org (the list of “Active” computer viruses) All 451 from March this year target the Win32 API.
And how about all those strange licenses that many people don’t read, but that “protect” you from doing something illegal – like helping your neighbour perhaps?
This whole thing reminds me of the stupid and cringe-worthy adverts you see in the press where Vendor X says that they “Recommend Proprietary OS Home Premium”. Do they hell. Do you think they really believe that? Or do you think they have been given incentives to say so? I often wonder if there could be a case here with the Trades Description Act (if that still exists). IANAL so don’t really know but it seems as though many vendors’ adverts are not being totally honest when they make these recommendations. It’s bloody obvious they are being paid in some form or another to say that.
So, it seems to me that Microsoft are getting a bit fed up with all these really cool little netbooks running Ubuntu or Android or something else that isn’t Windows. They have very deep pockets and can afford to buy off some of the people some of the time. But I do not think they can afford to buy everyone all of the time and some vendors probably have a bit more integrity in the first place.
I suggest that you shop around and – even if you buy a PC with Windows for some weird reason – you go to a vendor or supplier who has not been bought off. At least you can have some level of trust in them.
Of course, you could always visit Naked Computers.org and find a vendor that will sell you a computer without an operating system at all. You can then install Ubuntu or something else on it. You almost certainly have a legal CD of XP lying around somewhere. I have several and don’t even use it anymore, so why should I be forced to buy more of their crap, unsafe, bug-ridden software?
Phew. Well. I’m glad I got that off my chest.
[UPDATE] How coincidental is this? Asus, suddenly pull their Android netbook and can’t really say anything about it…
A day after an Asus Eee PC running Google’s Android operating system was shown at Computex Taipei, top executives from the company said the project will be put on the backburner. …
… “Frankly speaking, the first question, I would like to apologise that, if you look at Asus booth we’ve decided not to display this product,” he said. “I think you may have seen the devices on Qualcomm’s booth but actually, I think this is a company decision so far we would not like to show this device. That’s what I can tell you so far. I would like to apologise for that.”
He declined further comment on the subject.
Yeah right. Of course he did.
Power Saving Software for Linux
My friend Alan sent me an invitation to sign up for a beta trial of MiserWare‘s MicroMiser power saving software.
MiserWare MicroMiser is an intelligent software power management solution for x86 servers, laptops, and PCs running Linux. MicroMiser automatically optimizes a system to use energy more efficiently without compromising performance or availability. The MicroMiser Power Management Daemon (see below) when installed on a server, laptop, or PC, matches the energy consumed by the system to the load on the system automatically. MicroMiser typically lowers total system energy use by 10-35% even when a system is 100% utilized. MicroMiser also tracks the energy saved for use in estimating cost savings and carbon emission reductions.
I have installed it on 4 PCs so far and all seems to be fine. Installation is very simple as the download is in a deb or rpm package.
I am especially interested to monitor any battery-life performance improvements on my laptop computers and any savings to my always-on–home-server will be most appreciated. The site has downloads for most of the recent Ubuntu, Debian, Fedora, RHEL, and SLES distributions.
It appears to work on VIA C7 chips, and Intel Core2 8X00 and mobile T5000 series. Well, it does for me.
As you can see above, the company claim between 10 and 35% power savings with this software which is definately not to be sneezed at in these frugal times.
If you would like to take part in the beta, leave a comment below (I need your email address, which is not shown if you just fill in the comment form boxes) and I will endeavour to get you an invite.
Re-spinning famous quotes: Linux and Cancer.
I had this thought whilst wandering down to the pub last night. It’s a very pleasant walk on a warm evening; through leafy unmade lanes in the south of Farnham and has, on a number of occasions, been inspirational.
On my jolly jaunt I was pondering the usefulness (or not) of Mono. As regular readers will know, I don’t particularly like it. There are too many ifs and butts and “unknown unknowns” with Mono for my taste. And, quite honestly, it doesn’t give me anything I need that I can’t get elsewhere.
And I was also recalling Ballmer’s famous quote about Linux and cancer.
The strange thing is, replace just one word in the quote and it makes perfect sense to me:
Has anyone else got any good re-spun quotes that would be more applicable than the original?
