I’m still running it on all of my machines here and it has been great – I really don’t notice it at all. It just sits in the background and according to the logs is saving between ~20% & ~60% power consumption by my various CPUs. And that’s just what it should do.

Miserware have just (18th Jan 2010) started a new trial programme to celebrate the introduction of the first Beta of the power saving software for that [ahem] other OS, Windows. The trial itself and entry into a competition to win iPod Nanos or Asus PCs is open from today and the Micromiser software is available for: Vista, Windows 7, Windows XP, Debian 4.0, 5.0, unstable, Fedora 8, 9, 10, 11, RHEL 4.7, 5.3, SLES 10 and Ubuntu 7.04, 8.04, 8.10, 9.04, 9.10.

If you want to try it out and join in the trial and competition just follow this link to sign up.

Note: Do please note that (on Linux at least – am not sure about Windows as I don’t use it) there is a script you should run after installation called mw-feedback. It sends back textual information about your hardware. This is a plain text file of mine for Lobsang so you can see what it contains. The purpose is so they can identify any hardware issues with the beta software and also verify the widest range of solutions for which the product is suitable.

I’ve had the Karmic development release running since Alpha 2. I started with it because it supported some newer hardware on the Asus 1008HA netbook and that machine is not as critical as my desktop is for work so I could afford for it to go wrong occasionally. Although it has been only very occasionally.

The first thing is to say how much it has changed, for the better, from Alpha 2 to where we are now – less than 2 weeks before release. There were the very obvious cosmetic changes, new applications and changes underneath such as to the boot up process. It’s fascinating to watch and quite a nice surprise when you do your daily, or sometime less frequent, updates to see things change and develop so rapidly. Having a 150MB update day was not uncommon. I reported a few bugs along the way and hopefully have helped to improve the end result that will be available for anyone to download for free on the 29th October.

My Karmic Desktop

Back to Karmic then. Having been using it on-and-off for a couple of months now my overall impression is Very Polished indeed. It looks the dogs bollocks compared to previous releases, the subtle changes to the Human Theme and colour scheme are really good. The new icon set looks very modern and the system boots a bit quicker and shuts down in a flash! It is quicker on my netbook to shut it down and reboot than to use hibernate. Which is actually a good thing as the suspend/hibernate doesn’t work too well on this netbook currently.[UPDATE] I was just discussing Karmic with some of the peeps on the #ubuntu-uk IRC channel and I tested suspend and hibernate again. This time they both worked. It still seems to take a bit longer for hibernate to resume than a clean boot but there’s not much in it.[END UPDATE]

Ubuntu Software Centre

On Jaunty I have been using Gwibber 1 for some time and it’s a nice simple application that, for the most part works well and does its job. On Karmic, Gwibber has been updated to version 2 and I have to say that in my opinion version 2 of Gwibber is a complete regression. The UI is far to intrusive, and it all takes up much to much screen real estate.

The last five screenshots (below) are of Gwibber. The first one, is the “welcome screen” that I seem to be presented with every time it starts, whether I want it or not. I do not. In the second image I am trying to show the size of the font and the amount of wasted space per message. Even though there is an option to change the font size, that doesn’t work at the time of writing this. The third image is what happens when you want to reply to, or RT, a message; except the edit box is not immediately visible. You have to guess that it is under the drop down that has just appeared and then slide the area up; each and every time. The next shows the account navigation pane which I find to be rather pointless and it just gets in the way. And finally, Gwibber crashed whilst I was taking screenshots when I was trying to open a configuration dialogue box. I’ve filed a bug.

Other than Gwibber 2, which I feel is a real backward step, the rest of Karmic is really great. It looks brilliant and modern. It works smoothly and quickly. Some of the new features like the Ubuntu Software Centre, Empathy and Indicator Applet are really well thought through and add positively to the whole experience. It’s been reliable, my 3G dongle just works^TM, as did the speakers, microphone and webcam.

Here’s a selection of snapshots taken on my netbook to give you more of a flavour of what it looks like. The only change I’ve made from the the default is the desktop image, although this one is from the set that is supplied with Karmic Koala.

Karmic Koala is Brilliant. It is a major update to Ubuntu. The new look and feel is really great. I doubt it will be changing much more before release but as always I should probably add a YMMV here.

If you are using Jaunty or earlier on your desktop, I’d recommend that you give this release a try. If you are thinking about coughing up hard-earned money for that other operating system that is coming out this month, don’t. You’ll be wasting your cash and be getting a less secure, less functional, more resource hungry and just plain worse OS to boot! And do remember I’m still using the Beta version of Ubuntu. The GA release will be out on the 29th Oct.

If you can’t wait you can download the beta from here. This beta won’t expire either

So I thought, hmmm, better write something.

But what? A quick update on what’s been going on perhaps? That’ll do…

I’ve been working quite a bit with the brilliant free and open source vtiger CRM recently. Looking at some of the less widely used features and updating our training materials for the recent 5.10 release. I’ve also just submitted a small patch for the Customer Portal feature, to do with its web layout and have been thinking about how best to improve this, and the Webforms modules, to make them easier to customise.

I am also really enjoying using a great little python application called “Getting Things Gnome“. It one of those simple applications which does one job, does it very well and is easy to use. It’s basically an app for jotting down your todo list and making sure you get things done… Here’s what it looks like on my Ubuntu Jaunty desktop:

Getting Things Gnome

I also had a mail from those nice people at Packt Publishing suggesting two new books to look at and review for them, In fact a co-author of one of them actually requested that Packt contact me to do a review Flattery indeed.

So, we now have four books in the pipeline in no particular order:

Joomla! and Virtuemart

Alfresco 3

FreePBX 2.5

The Professional's Guide to Asterisk 1.4

My little Asus 1008HA netbook is running very happily with the Alpha build of Ubuntu Karmic Koala. I was at the swimming pool yesterday (not in it but taking my son to his lesson) and using 3G mobile internet to get on line. Battery life is good although not as long as is quoted by Asus. I reckon I get about 3 1/2 to 4hrs of good use. But that is mainly when powering a 3G dongle too – and they get hot. Karmic is shaping up to be a great release I think although to be frank I am really not sure about the new Gwibber interface, and the Empathy IM client hasn’t really floated my boat yet. But hey ho, never mind, at least we have a choice folks.

We are planning some new marketing activities over the coming months, what with the forthcoming release of the best desktop OS of all time and Microsoft releasing their rewrite of Vista, October should be a fun month. Hopefully we’ll have lots of interesting stuff to write about.

In fact I want to share with you a backup script I’ve written in Bash for my home office network and what may well end up being expanded and developed to support some of our commercial systems too. Well I think it’s pretty cool anyway. It wakes up machines in the middle of the night, uses – currently – rsync to back them up, then turns them off again. Configuration is easy and it seems to be working fine. When I get a mo I’ll publish the script source and let you all comment on my terrible bash skills. But I like it…

So there!

Since I installed it on my new Asus 1008HA on top of the Ubuntu Karmic Alpha build I’m having a bit of an issue with the [relatively] huge size of the header panel for messages. According to a quick measurement in the Gimp, the header is using 137px of vertical space. Netbooks typically have a 1024x600px resolution, some are even smaller. 137px represents almost 23% of the available vertical space.

TB3 Classic View

There used to be a “compact header” layout that took up much less space but allowed you to see more of the information if needed. But for reasons I do not understand that has been dropped from the current builds which seems a bit of a shame to me. The size of the header is making TB3 quite difficult to use on the increasingly popular and common ultra-portable devices. I am assuming this will be same if you are using another operating system too.

It was suggested that I try one of the other “views” or layouts that you can choose in TB and provide some screenshots too. Here you go then:

TB3 in the Wide View layout

TB3 in the Vertical layout

TB3 Vertical layout with the Today Pane removed

As you can see, the header impacts the available message body considerably in all layouts. One thing I realised though is these screenshots show a plain text email from a newsgroup reader. How about another common type of email then? HTML…

TB3 Classic View HTML Email

TB3 Wide View HTML Email

TB3 Vertical View HTML Email

I find these images even more telling. Note how there is virtually no working space in the Classic View to determine if the mail is one you want to allow images to be loaded. I don’t think the Vertical view works at all and even the Wide View which is probably the most usable of the three seems to just draw your attention to the header and not to the message itself.

I also notice that there is a rather silly bit of wastage to do with the Calendar and Tasks buttons (underneath the search box). Why can’t they appear alongside the rest of the main toolbar? If you have multiple tabs accessible then I can see why we need the row to hold the tabs, But when there isn’t a tab open, is it really necessary? Whatever the case, I see no reason why the Lightning buttons need to have their own toolbar. That’s just waste and unintuitive. I’d expect those buttons to be with the others, not out on their own like that.

I will post a link to this blog page on the mozilla.dev.apps.thunderbird mailing list for all to see and hopefully comment.

Don’t get me wrong though. I really like Thunderbird. I have a strong preference to it over Evolution. Whenever I have tried Evolution I’ve found it difficult to use (in the sense it isn’t obvious), and it failed to work with our CalDAV calendars which was a known and long standing bug (I am not sure if this is still the case). It also didn’t feel as stable as TB, and considering I regularly use Alphas or nightly builds of Thunderbird and Lightning that is saying something. There is also a bug that has been open since 2004 with the title “Evolution is unusable in 800×600 or 1024×768″. It has seemingly received little attention since it was reported 5 years ago.

A recent post to the bug above pointed me to a blog post by Srini Ragavan discussing a new development going on for Evolution specifically to create a UI that is better suited to small resolution displays called Anjal.

Anjal looks to be a very interesting development and one I will be following closely. If Evolution gets to be as easy to use and as polished as I feel about Thunderbird, then I might well end up giving it a try again.

Since I wrote about getting the Windows license fee refunded on my Asus 1008HA netbook here in the UK, there have been more examples where individuals have had some success.

First we had a story on slashdot in the USA that seemed to be inspired by my own:

Today Amazon credited my card with $65.45. After ordering an Eee PC 1005 HA from amazon.com, I asked them for a refund for the cost of Windows XP via the ‘Contact us’ form. At first they told me to cancel any items on my order that I wanted a refund for, but after I explained that XP was pre-installed on the machine they got it. They asked what the cost of the OS was, and I answered that I had no idea but that Amazon UK refunded £40.00. Within a few hours I got a response saying ‘I’ve requested a refund of $65.45 to your Visa card.’

Then we had some tales of difficulty in getting the refund from Amazon and Ebuyer, although I guess they will capitulate in the end as it seems the law is on our side:

If the retailer is awkward, then the way to a refund is avoid the trap of following the instructions in the EULA. Instead you request that the retailer replace the software with a version that isn’t ‘faulty’ (ie doesn’t have the additional terms and conditions imposed). You didn’t agree to them when you purchased the item and therefore they don’t form part of the contract of sale with the retailer.

The Sale and Supply of Goods to Consumers Regulations 2002 requires that the retailer replace the faulty item, or if that is impossible provide you with a refund. The Sale of Goods Act gives you the right to partially reject items. Essentially you assert your ’statutory rights’.

Simos Xenitellis writes about trying to acquire a machine sans Windows Tax. And finds a few locations. I note that the first comment to his post is suggesting he visit our own site http://nakedcomputers.org for more bare-metal suppliers.

It is very difficult to buy a computer without Windows (that is, to buy it with either Linux, FreeDOS or no OS) in the European market.

Why would you want to buy a laptop without pre-installed Windows?

1. Because you are simply not going to use Windows (for example, you plan to use a Linux distribution)
2. Because your school has an Developer Academic Alliance (formerly MSDN AA) with Microsoft and they provide the Windows software for you
3. Because your organisation has a company-wide agreement for Microsoft software, and you do not wish to pay twice for Windows.
4. Because you somehow have a Windows license or Windows package installation box already.

Sadly, when talking to the sales personnel of a manufacturer, it might look an easier strategy to just mention points 2 or 3. There is already some prior knowledge with the sales personnel that large organisations do not need the pre-installed Windows software.

And then we have Venkat Raghavan who has just bought an Asus 1005HA, again from Amazon, inspired by the earlier mentioned Slashdot article, and with not too much trouble has managed to get the Windows Tax refunded:

I’ve been a linux user for quite a while now. I looked to buy a netbook without Windows on it, but due to market conditions, that did not seem possible.

Based on this slashdot article, I went ahead and ordered the same item. (see my report on it here)

The first conversation was over the phone, which did not get me anywhere.

I had better luck over email. They offered me a refund of 10% on the price of the netbook, along with keeping Windows on it.

I however, asked again pointing to the slashdot article and after that they refunded me the price of Windows XP according to the article: $65.45

Thank you amazon for being so awesome!

That’s great. Congratulations on your perseverance and success.

Venkat also describes his experiences installing Ubuntu Netbook Remix and subsequently eeebuntu on his new machine here.

To wrap up this quick post, there is this very interesting news story/rumour about Asus being reported currently, I wonder if the message is finally getting through?

Awesome news from Engadget about the open source future of the next generation of Eee PCs. Their ‘spies’ have uncovered information that the first Moblin-running Eee netbooks will be in stores come October. Asus, the Eee PC manufacturer, is apparently considering making open source OSes an option for all their netbooks in the future.

Please keep up the pressure dear readers. If you buy a computer where you do not “need” a Windows license, for whatever reason (see Simos’ suggestions for 4 of them above) then make sure you contact your supplier and request a refund. By all means use links and reports gathered around the ‘net to support your claim.

Hmmm, I think feel a new website idea brewing….

[Update]

We just received a comment on our “Please Sell us some Laptops” post from Claudio about how he got a refund from Dell in Belgium very easily:

I installed Ubuntu on the machine. Everything worked out of the box (a firmware update was needed to speed up the Intel Wifi) and I was a happy customer. Because I don’t use the pre-installed Windows partition, I sent a polite e-mail to Dell requesting a refund for the license of Microsoft Windows and Works. I just stressed I was a happy customer (I am) and didn’t want to return the laptop. I didn’t accept the EULA and asked for an address to send the Windows restore DVDs.

The answer was fast and professional:

Thank you for contacting Dell online customer service.

We will not be collecting the software CD’s from you, but would arrange for the amount to be refunded back to your account.

Please allow 5-7 business days for the amount to get reflected on your account.

And indeed, a few days later € 96,78 was added to my credit card. That’s what I call a customer service WIN.

Thanks.

The newest PC in The Open Sourcerer’s household is now duly christened, cleansed and freed from proprietary software hell and will, from this moment forth, be known as Magrat. All our machines are named after characters from the Discworld novels by Terry Pratchett.

I thought I’d take a quick screenshot:

magrat running Ubuntu 9.10.

That’s me being filmed by the built-in webcam and I have printed a list of the disk partitions showing that there are now no NTFS or FAT left. The fourth partition was already on the disk and is for Asus’ “Boot Booster” utility which, from what I can tell simply dumps the BIOS and the results of some the POSTs into this partition and it causes the unit to get from power up to grub in about 1/2sec flat! So I thought I’d leave that one for now.

I re-partitioned the HDD to have a 15GB Ext4 partition for /, about 135GB for /home using ext3, and a 2GB swap partition.

Apart from a minor hiccup early on with the eth0 device disappearing, probably due to my incompetence rather than anything else, everything seems to be working as it should. The Wifi was detected, the screen looks great, the webcam, speakers and mic all work. I chose Karmic as the WiFi hardware for this netbook is a fairly recent addition to the Linux kernel and although it seems to be supported in the more recent Jaunty kernels, there still seemed to be some issues on various forums, whereas one contributor reported a perfect install using Karmic very recently.

So here’s the Asus Eee 1008HA PC running the regular Desktop version of Ubuntu Karmic Koala 9.10 Alpha 2 (I’ve removed several stickers from the area below the keyboard. These were telling me about some proprietary OS that I didn’t want in the first place):

Magrat in the flesh.

I may well use the UNR (Ubuntu Netbook Remix) edition one day, but I do like having Compiz and multiple desktops around; something that doesn’t really “fit” with the UNR interface. But the cool thing is I have the freedom to choose…

For those interested in knowing more about the hardware of the Asus 1008HA, here’s the output of lshw, lspci -v, and dmidecode.

The PC itself looks brilliant and I can’t wait to use it. However, it is unfortunate that Asus seem to have been bought-off by Microsoft so they will no longer sell these devices with anything other than Windows software. Software that I for one have absolutely no intention of using.

Turning the machine on for the first time I was amazed at just how long it took for the first-time-run license window to appear. Anyway, it did eventually:

Windows XP EULA Screen

If you can read the text in the EULA on the left, the important bit states:

“If you do not agree to the terms of this EULA, you may not use or copy the SOFTWARE, and you should promptly contact Manufacturer for instructions on return of the unused product(s) for a refund in accordance with Manufacturer’s return policies.”

Do also take a look at the conditions imposed in the second box too (click the images for a big piccy). Basically it says you can’t change your mind once you have said yes and that they don’t actually provide any “warranty” anyway. What complete and utter claptrap. Why on earth do people continue to put up with this rubbish?

And so, when you say you do not want to accept their unfair and ridiculously one-sided licenses, you are told to turn of the machine. Fine. Suits me.

XP says turn off machine.

First off I thought I’d ask Amazon what the correct procedure is for requesting a refund. So I sent them an email from my Amazon account last night (at about 10:00pm):

Requesting procedure for license refund

This morning I had one of those slightly annoying automated replies telling me that because the order wasn’t actually to do with my account (which is correct):

“For security reasons, we can only take action on an account when the request comes from the e-mail address related to that account. Hence we request you to contact us from relevant account.”

There were a couple of helpful links in the mail – one of which was to use if you found the email response hadn’t been helpful or resolved your issue. Clicking that took me to a page on Amazon’s site where I was invited to get them to call me. Within 20seconds or so I was talking to a real person (probably in Ireland from his accent). I explained that I didn’t want the Windows XP software and was intending to format the drive and install Linux (he seemed to understand exactly what I was talking about). He asked what version of Windows was on the computer, and then basically said ‘OK. We’ll refund the cost of the license to the buyer’. And that was it.

I should point out that the chap at Amazon also suggested that I check with Asus that removing the software might invalidate my warranty on the device. I have searched on Google and on Asus’ website and read the Warranty card that comes with the device. I couldn’t see anything that would indicate my warranty would be void if I change the software. I have mailed Asus to try and confirm it will be OK. [Update: I've just had a message back from Asus saying my Warranty will fine. They don't "support" other operating systems but I can understand that completely] Frankly, it would be a pretty USELESS warranty for a computer if it became void by installing new software. But I am not a lawyer so don’t take my word for this and YMMV.

Within a minute or so of ending my phone call with Amazon a copy of an email to the Miserware account holder at Amazon dropped into my inbox.

Dear Melissa/ cc Alan

I have requested a refund to your payment card for this purchase in the amount of 40.00 GBP for this order, as Alan will not be using the Windows XP Software. Refunds usually go through within 2 to 3 business days and you will see this amount credited on your next statement…

Brilliant. I can’t really praise Amazon enough for that. It was easy, simple and no fuss.

I guess my only concern is that the cost of this refund might not get passed back to Asus. But at least the information is in the public domain on this blog. Also, I should think if Amazon had to do this more than occasionally they’d be asking some hard questions of Asus…

Now I need your help dear readers…
I am not yet sure what to put on this machine: Ubuntu Desktop, Ubuntu Netbook Remix, Cruchbang (which I have heard some good things about but not tried) or something else… Suggestions are more than welcome I have plenty of choice! And I plan to use it!

And finally.

Come on Asus, you have some really nice products crying out for a proper operating system and it’s a real shame you have allowed yourself to be stitched-up by Microsoft. If you would like me to put you in touch with the guy responsible for OEMs at Canonical (Ubuntu) Just let me know. I’m sure he’d be delighted to talk to you.

First we had Asus telling it’s potential customers that “It’s Better With Windows” using phraseology such as:

“Windows helps you easily get online and connect to your devices and services – without dealing with an unfamiliar environment or major compatibility issues.”

And now we hear that PC World (IMHO probably the worst place to buy a PC or get technical advice anywhere in the UK) are dropping Linux netbooks too. And why?

… because Windows makes it easier to share content, and provides customers with a simpler, more familiar computing experience on the move,

Share content huh? Does Ubuntu (or any other Linux distro of choice) work with Facebook, Twitter, Flickr, Google Apps, or anywhere else where we “share” content? Does email work? Does OpenOffice.org allow me to share stuff with those unfortunate enough to have spent hundreds of pounds on another Office suite? (Hint: The answer is Yes.)

Simpler… Hmmm, I wonder how much truth there is in this? How hard is it to install software on [say] Ubuntu vs Windows. Wander over here and take a look. (It’s pretty funny really).

familiar – Well, OK I’ll give them that. But I could make Ubuntu blue and have big child-like buttons if I really wanted to. Other than that though – what’s the big deal? I have a mouse, keyboard, screen. Yep, check. I move the mouse and click (or double click) on things and I type stuff. Yep. Check. Ahh no I’ve got it. The familiarity is with the dear old BSOD. Now I don’t get that. In fact my PC doesn’t really crash at all. It doesn’t need defragging (whatever that is), it doesn’t need disinfecting, it doesn’t require frequent re-builds because it gets so slooooooooow after a few months of use. Now I see. That’s what users want and are familiar with.

And how about all those Drivers we have to install and update and search the ‘net for? Hey? Drivers? What are they?

And how often do you update your Anti-virus software? You do have AV software don’t you? Oh of course, sorry I forgot. Nope. Viruses are not really much of an issue with a proper operating system. Take a look at the Wildlist.org (the list of “Active” computer viruses) All 451 from March this year target the Win32 API.

And how about all those strange licenses that many people don’t read, but that “protect” you from doing something illegal – like helping your neighbour perhaps?

This whole thing reminds me of the stupid and cringe-worthy adverts you see in the press where Vendor X says that they “Recommend Proprietary OS Home Premium”. Do they hell. Do you think they really believe that? Or do you think they have been given incentives to say so? I often wonder if there could be a case here with the Trades Description Act (if that still exists). IANAL so don’t really know but it seems as though many vendors’ adverts are not being totally honest when they make these recommendations. It’s bloody obvious they are being paid in some form or another to say that.

So, it seems to me that Microsoft are getting a bit fed up with all these really cool little netbooks running Ubuntu or Android or something else that isn’t Windows. They have very deep pockets and can afford to buy off some of the people some of the time. But I do not think they can afford to buy everyone all of the time and some vendors probably have a bit more integrity in the first place.

I suggest that you shop around and – even if you buy a PC with Windows for some weird reason – you go to a vendor or supplier who has not been bought off. At least you can have some level of trust in them.

Of course, you could always visit Naked Computers.org and find a vendor that will sell you a computer without an operating system at all. You can then install Ubuntu or something else on it. You almost certainly have a legal CD of XP lying around somewhere. I have several and don’t even use it anymore, so why should I be forced to buy more of their crap, unsafe, bug-ridden software?

Phew. Well. I’m glad I got that off my chest.

[UPDATE] How coincidental is this? Asus, suddenly pull their Android netbook and can’t really say anything about it…

A day after an Asus Eee PC running Google’s Android operating system was shown at Computex Taipei, top executives from the company said the project will be put on the backburner. …

… “Frankly speaking, the first question, I would like to apologise that, if you look at Asus booth we’ve decided not to display this product,” he said. “I think you may have seen the devices on Qualcomm’s booth but actually, I think this is a company decision so far we would not like to show this device. That’s what I can tell you so far. I would like to apologise for that.”

He declined further comment on the subject.

Yeah right. Of course he did.